From purchase to activation: A guide to the entire process of purchasing IntBell virtual numbers in 2025

Online Payment, Self-Service Number Selection, One-Click Activation: Buying a Virtual Number on IntBell Is Easier Than Ordering Takeout—So Why Do Some Numbers Require Manual Activation?
In the era of digital commerce, a professional local phone number is often the first step to building trust with customers. As a cloud communication platform serving over 230 countries and regions worldwide, IntBell has become the preferred choice for many cross-border business professionals thanks to its transparent pricing and stable call quality. This article will break down the complete process and key details of purchasing a virtual number on IntBell, helping you take your first step in global communication with ease.

01 Web Purchase: Visual Operation with Full Features

Step 1: Log In and Navigate

Visit the IntBell official website and log in to your account. Locate the “Phone System” module in the left navigation bar of the homepage, then click the “Buy Number” option below it to access the core operation page.

Step 2: Search and Filter

At the top of the purchase page, you will see a powerful search bar with the following options:

• Country/Region Selection: Choose your target country or region from the drop-down menu (e.g., US +1, Singapore +65).
• Advanced Filter (Optional):
  • Area Code Specification: Enter a specific area code if you want a number tied to a particular city (e.g., 212 for New York).
  • Number Type: Select mobile number, local number (landline) or toll-free number based on your needs.
• Click “Search” and the system will load a list of all available numbers that meet your criteria.

Step 3: Select and Confirm

Browse the generated number list, find your preferred number, and click the “Shopping Cart” icon next to it. The page will redirect to the number’s details page, where you need to make a key choice:

• Billing Cycle: Monthly and annual payment options are generally available. Annual plans usually come with a 20% discount, offering better cost-effectiveness for long-term use.

Step 4: Complete Payment

Confirm the number details and billing cycle, then click “Pay” and follow the prompts to finish payment. Once payment is successful, the number will be added to your account.

02 Mobile App Purchase: Fast and Convenient Anytime, Anywhere

The IntBell mobile app retains the simplicity and efficiency of the core purchase process:

1. Open the app and log in, then find and tap “Buy Number” on the homepage.
2. On the next page, select your country/region first, then optionally enter an area code and choose a number type.
3. Tap “Search” and select your desired number from the results list.
4. For payment, you can either use your existing account balance or recharge your account before completing the purchase.

03 Key Notes: Number Activation and Compliance Document Submission

A successful purchase does not mean the number is ready to use immediately. This is a key difference between IntBell and other providers, and it is critical to ensuring service compliance.

• Numbers Requiring No Activation: Currently, numbers for the US, Canada, UK and Australia are ready for immediate use after payment, with automatic activation by the system.
• Numbers Requiring Manual Activation: For numbers in almost all other countries and regions (e.g., Singapore, Thailand, Japan), you must contact customer service to submit documents, which will be reviewed and approved by the local telecom operator before the number is activated.

List of Documents Required for Activation (Subject to Operator Requirements):

1. Company Registration Number (if applying as a business).
2. Entity Information: Name of the enterprise/end-user, company name and contact phone number.
3. Service Purpose Description: A brief explanation of the specific use case and purpose for applying for the number.
4. Company Registration Documents: Copy of the company registration information in the local language or English.
5. Proof of Address: Any recent document such as a utility bill, bank invoice or insurance policy.
6. Contact Email Address.
7. Identity Verification: Copy of the applicant’s passport or ID card.

Frequently Asked Questions and Official Support

Q: How long does document review take?
A: After you submit complete and clear documents, customer service will forward them to the operator for review. The processing time varies by country/operator, typically taking 1–3 business days.

Q: Why do I need to submit these documents?
A: This is a mandatory Know Your Customer (KYC) requirement imposed by telecom operators worldwide to comply with international communication regulations and prevent fraudulent or illegal use. As a service provider, IntBell is obligated to assist in implementing these rules, which ultimately safeguards the communication security and service quality for all users.

Q: What should I do if I encounter issues during the purchase process?
A: You can get support through the following channels:

• Use the online customer service on the IntBell official website.
• Contact your dedicated account manager.
• Send an email to the official support mailbox: support@intbell.com.

Summary and Recommendations

Purchasing a virtual number on IntBell is designed to be clear and convenient—the entire self-service process is as straightforward as regular online shopping. However, the real key lies in the post-purchase activation process.

For numbers requiring activation, we recommend preparing the necessary qualification documents in advance before purchase and submitting them to customer service to activate your number in the shortest time possible. Annual plans offer significant discounts, making them ideal for users with long-term, stable usage needs.

Understanding and complying with the operators’ compliance requirements is not only a prerequisite for smooth service usage, but also the foundation for building a trustworthy and reliable global communication environment.