The Application of IntBell Cloud Communication Platform in the Cross-border E-commerce Industry
In the current surging wave of digitalization, the cross-border e-commerce industry is showing a vigorous development trend, and cross-border transactions are becoming more and more frequent. In this process, efficient, stable and secure communication has already become a key factor for e-commerce enterprises to stand out. With its powerful functions and global advantages, the IntBell cloud communication platform has brought a number of innovative applications to the cross-border e-commerce industry, strongly promoting the continuous development of the industry.
For cross-border e-commerce, having a local number is an important measure to get closer to customers. The IntBell cloud communication platform provides extremely rich global number resources, covering more than 200 countries and regions, with functions such as international two-way telephone calls, international two-way SMS, and voicemail. E-commerce enterprises can assign local numbers to customers in different regions. In this way, when customers receive calls or text messages, they will feel that they are communicating with local merchants, which greatly improves customer trust and the call answering rate. For example, when a Chinese cross-border e-commerce enterprise expands into the international market, it obtains local numbers in the United States, Canada, the United Kingdom and other countries through IntBell. The enterprise’s employees use these numbers to make telephone invitations, follow-up calls and other operations with local customers. Compared with using international long-distance numbers, customers’ acceptance of unfamiliar numbers has significantly increased, and the conversion rate has also been improved accordingly.
IntBell’s international SMS service covers more than 200 countries and regions around the world, effectively helping e-commerce enterprises carry out cross-border e-commerce marketing and international product promotion. E-commerce enterprises can send marketing SMS such as promotional information, new product recommendations, and limited-time discounts to global customers through the IntBell platform. Taking shopping carnivals such as “Black Friday” and “Double 11” as examples, e-commerce enterprises carefully plan marketing activities in advance and use the IntBell platform to accurately push activity SMS to a large number of customers to attract them to participate in shopping. The platform has functions such as extremely fast review, no need for content filing, sending at any time throughout the day, and scheduled sending, ensuring that marketing information can reach customers at the best time and not miss any marketing node.
In the process of e-commerce order processing, IntBell’s SMS service plays a key role. From the moment a customer places an order, the enterprise can send an order confirmation SMS to the customer through the platform; when the product is shipped and the logistics status is updated, notification SMS are promptly pushed to let the customer know the order dynamics at any time. For example, a customer purchases a product on a cross-border e-commerce platform and immediately receives an order confirmation SMS sent by IntBell after placing the order. Subsequently, during the transportation of the product, the customer successively receives a shipping notice, a logistics transfer notice, and a reminder of the expected delivery time. This real-time order notification service not only improves the customer’s shopping experience but also helps to increase the customer’s satisfaction and loyalty to the e-commerce platform, thereby promoting the increase of the order conversion rate.
In addition to marketing and order notifications, IntBell’s SMS service can also be used for customer care. On special occasions such as festivals and customers’ birthdays, e-commerce enterprises can send blessing SMS to customers through the platform to enhance the emotional connection between customers and the enterprise. At the same time, enterprises can also send care content such as product usage tips and maintenance suggestions to customers, making customers feel the enterprise’s attentive service. For example, an e-commerce enterprise selling beauty and skin care products sends exclusive blessing SMS to customers on festivals such as Valentine’s Day and Christmas, and attaches exclusive festival discount codes; on customers’ birthdays, it sends birthday wishes and customized coupons. This personalized customer care method helps to improve customer satisfaction and loyalty, and promotes customers’ repeat purchases and word-of-mouth dissemination.
In conclusion, the application of the IntBell cloud communication platform in the cross-border e-commerce industry is extensive and in-depth. From market expansion, marketing promotion to customer interaction, it provides e-commerce enterprises with a comprehensive communication solution, helping e-commerce enterprises enhance their competitiveness in the global market and achieve continuous business growth. With the continuous development and innovation of technology, IntBell will bring more value and opportunities to the cross-border e-commerce industry.
Now, when you purchase local numbers in the United States and Canada, you can also receive 100 minutes of calls and 300 SMS for free! Don’t hesitate any longer. Come and click on the official website to claim the limited-time benefits.